Wedding planners have to deal with difficult clients all the time and it is always helpful to know how to deal with them in the most effective way possible. If you have a particularly demanding and/or impatient client, it is very important that you know how to deal with them in a way that will diffuse conflict as opposed to making it even worse.
One of the best things that you can do with difficult wedding clients is to choose your words carefully when speaking to them. Miscommunication can be a very common reason for clients getting angry or frustrated with their wedding planners, so you will therefore want to do everything in your power to make sure that you word everything in a thoughtful and considerate way.
The more clearly you communicate with your client, the better your chances will be of getting along with them and getting their every need met.
You will also need to be very specific when it comes to addressing any of your client’s concerns so nothing goes unresolved. If your client tends to use a lot of generalizations when criticizing the wedding, such as “everything is wrong”, you will want to ask them for complete clarification so you can understand what exactly their grievance is.
You won’t be able to meet your clients needs if you don’t know what they are specifically, which is why it’s so important that you ask them to be very specific with their criticism.
Make sure that you acknowledge what your client is saying to you without actually agreeing. If your client is displeased with something, you will need to make a point of telling them that you understand what they are saying without agreeing. Your goal here is to move away from a rant or argument and move towards a solution that will make them happy and diffuse whatever frustration or disapproval they are feeling.
It is also a good idea to screen prospective clients so you can tell whether or not you will be able to work well with them from the start. Take the time to ask each prospective client a series of questions and get to know their personality a little bit before you agree to take them on as a client. By taking the time to do this you will be able to determine for yourself which people you will be able to satisfy and which you will probably have a hard time with.
Take the time to write out a set of policies and put it into the contract that you have your clients sign so that there will be minimal problems down the road. Any wedding planner/coordinator needs to have an iron clad contract for clients to sign, and it is important that you take the time to write up a detailed one with everything that you feel is relevant to the services you will be providing.
While it can be very difficult to maintain professionalism with an especially difficult client, it is very important that you do so. Being professional and respectful towards your clients, even the uncooperative and stubborn ones, is crucial because you have a reputation to maintain. There are a lot of different ways to minimize conflict with your clients, and you will need to remain professional at all times.